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Glass breakage cover

Its 6 cross-references, woven across the glossary's 18 categories

Cover for replacing glazing, windscreens and windows of a vehicle or panes and bay windows of a building, accidentally broken; very frequent, it is a ground for competition and fraud among repairers.

Definition

Glass breakage cover pays for replacing or repairing accidentally damaged glazing. In motor insurance, it covers the windscreen, side windows, rear window, and often headlamp lenses and glass roofs. In household and commercial insurance, it covers windows, bay windows, shop fronts, conservatories, sometimes ceramic hobs. In motor, it is one of the most claimed covers: a chip from motorway gravel is enough. Its average cost has risen sharply with modern windscreens, which incorporate sensors and driver-assistance cameras whose replacement requires recalibration. The cover is often bought with no deductible, and specialist repairers are paid directly by the insurer. This model has led to contested commercial practices: soliciting in car parks, offering gifts or discounts to insureds who report glass damage, billing replacements where a simple chip repair would have sufficed. Several insurers have responded with approved networks, reduced deductibles for repair rather than replacement, and tighter checks. The product illustrates how a simple, frequent cover becomes a market in its own right, with its intermediaries and its frauds.

Example

Textbook case: a motorist is offered a 100 euro gift card in a parking lot to have his windshield, marked by a small chip, replaced. The replacement, with camera recalibration, is billed at 1,200 euros to his insurer; repairing the chip would have cost 90. The insurer, alerted by repeated cases, opens an investigation into the repairer.

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